Quantellite makes your contact center smarter — reducing wait times, eliminating misrouting, and improving customer satisfaction, without disrupting the way you work today.
Quantellite adds a layer of intelligence to your Amazon Connect contact center — improving every call without replacing your existing technology or disrupting your team.
Every call is matched to the most suitable available agent based on the customer's needs and history — reducing transfers and improving first-call resolution.
Customers spend less time navigating IVR menus. Agents are prepared before they answer. Calls resolve quicker for everyone involved.
When customers reach the right agent who understands their situation, satisfaction scores rise. CSAT improvements are measurable within the first month.
Designed with the compliance and security standards of banks and regulated industries in mind. Your audit trails, reporting, and WFM data are never affected.
Quantellite works quietly in the background. Your agents and supervisors continue using exactly what they use today — nothing changes for them.
We run a shadow mode analysis against your real call data before anything goes live. You see the projected impact specific to your contact center first.
Quantellite connects to your Amazon Connect environment in just 5 business days. We read your existing flows via API — no changes to your setup, no access to live calls.
We run a shadow mode analysis against your real call data before anything goes live. You see the exact projected impact — deflection rate, handle time, savings — specific to your contact center.
If you decide to go live, drag the Quantellite Flow Module into your entry-point contact flow. One block added. No flow redesign, no developer sprint. Fully reversible at any time.
Quantellite is built natively on AWS — the same cloud trusted by thousands of banks, hospitals, and enterprises worldwide. No separate server to manage and no infrastructure for your IT team to maintain.
Because Quantellite deploys inside your own AWS account, your data never leaves your environment. You stay in full control of access, security, and compliance at all times.
If you already use Amazon Connect, getting started with Quantellite is fast and straightforward.
Runs entirely within your own AWS environment. No data sent externally. Your security team retains full control.
AWS is certified for HIPAA, SOC 1 & 2, PCI DSS, and FedRAMP. Quantellite inherits these protections from day one.
AWS scales automatically. No capacity planning — whether you handle 10K or 10M calls a month.
AWS Services Quantellite Works With
"The results were clear within two weeks — and we didn't have to change a single thing in our live system to see them. Our compliance team approved immediately."
"We had tried routing improvements before. They always required changes to our ACD. Quantellite was the first solution that delivered results while leaving our reporting completely intact."
"Five days. That was it. Our CSAT scores improved within the first month and the executive team saw the data and gave approval on the spot."
No commitment. No disruption. We show you the impact using your own data before anything changes.
Home › Our Product
A smarter way to run your Amazon Connect contact center. Better routing. Faster resolution. Happier customers.
Quantellite connects to your Amazon Connect contact center and helps every call reach the right agent — faster, with less friction, and with better results for your customers and your team.
It works in the background. Your agents, your ACD, your workflows, your reporting — all exactly as they are today. Quantellite simply makes the decisions smarter.
The best way to understand the impact is to see it with your own data. Our shadow mode analysis shows you exactly what would change before anything goes live.
Request a DemoWhat Quantellite Delivers
Compliance-safe routing built for regulated financial institutions.
Patient-centered routing with urgency awareness and specialist matching.
Claims triage, policy servicing, and smarter renewal routing.
High-volume routing and intelligent outage and retention handling.
Quantellite deploys directly inside your own AWS account — so your data never leaves your environment, your security team stays in control, and your compliance requirements are met from day one.
All processing happens inside your own AWS account. No data sent externally. Your IT and security teams retain full oversight.
AWS holds certifications for HIPAA, PCI DSS, SOC 1 & 2, and FedRAMP. Quantellite aligns with the compliance frameworks your industry requires.
AWS infrastructure is designed for 99.99% uptime. Your contact center optimization is always on, even during peak volumes.
We show you the results using your own call data before you commit to anything.
Home › About Us
A contact center technology company based in Knoxville, Tennessee — focused on making Amazon Connect smarter.
Contact centers handle millions of customer interactions every day. Most of those interactions could be better — shorter, smoother, and more likely to resolve on the first call. That is the problem Quantellite was built to solve.
We built Quantellite for organizations that take customer experience seriously — particularly in financial services, where every interaction matters and compliance is non-negotiable. Our platform works within your existing Amazon Connect environment, adding intelligence without adding complexity.
Quantellite is headquartered at 116 Agnes Rd, Suite 200, Knoxville, TN 37919. Our technology is patent pending.
Request a DemoEverything we build is designed to make the customer experience better — faster, more personal, and more likely to resolve on the first call.
We built Quantellite with the security requirements of regulated industries at the forefront. Your data stays in your environment — always.
We work alongside your team — not as a vendor dropping software, but as a partner invested in your contact center's long-term success.
Reach out and we'll set up a conversation to understand your situation and show you what Quantellite can do.
Home › Request a Demo
Fill in the form and we'll be in touch within one business day to schedule your session.
No commitment required. We'll show you what Quantellite can do with your own data first.
We'll be in touch within one business day to schedule your demo.
Quantellite LLC · (865) 204-9200 · contact@quantellite.com