Helix makes your contact center smarter — shorter wait times, fewer misrouted calls, and higher customer satisfaction — without disrupting the way you work today.
Helix adds a layer of intelligence to your Amazon Connect contact center — improving every call without replacing your existing technology or disrupting your team.
Every call is matched to the most suitable available agent based on the customer's needs and history — reducing transfers and improving first-call resolution.
Customers spend less time navigating IVR menus and reach the right agent sooner. Calls resolve quicker — for the customer and the agent alike.
When customers reach the right agent who understands their situation, satisfaction scores rise. CSAT improvements are measurable within the first month.
Designed with the compliance and security standards of banks and regulated industries in mind. Your audit trails, reporting, and WFM data are never affected.
Helix works quietly in the background. Your agents and supervisors continue using exactly what they use today — nothing changes for them.
We run a shadow mode analysis against your real call data before anything goes live. You see the projected impact specific to your contact center first.
Helix connects to your Amazon Connect environment in about five business days. It reads your existing contact flows via API — nothing in your current setup changes.
We run a shadow-mode analysis against your real call data before anything goes live. You see the projected impact — wait time, handle time, transfer rate — specific to your contact center.
When the numbers make sense, switch Helix from shadow mode to live. It optimizes routing from inside your AWS account — no flow redesign, no developer sprint, no migration. Reversible at any time.
Helix is built natively on AWS — the same cloud trusted by thousands of banks, hospitals, and enterprises worldwide. There's no separate server to manage and no new infrastructure for your IT team to maintain.
Because Helix deploys inside your own AWS account, your data never leaves your environment. You stay in full control of access, security, and compliance at all times.
If you already use Amazon Connect, getting started with Helix is fast and straightforward.
Runs entirely within your own AWS environment. No data sent externally. Your security team retains full control.
AWS is certified for HIPAA, SOC 1 & 2, PCI DSS, and FedRAMP. Helix inherits these protections from day one.
AWS scales automatically. No capacity planning — whether you handle 10K or 10M calls a month.
AWS Services Helix Runs On
Helix is designed to clear the reviews that matter — security, compliance, and operations — before it ever touches a live call.
Helix deploys inside your AWS environment. Your call data never leaves it, and your security team keeps full control of access and configuration.
It inherits AWS's HIPAA, PCI DSS, SOC 1 & 2, and FedRAMP certifications. Your audit trails, WFM data, and SLA reporting stay exactly as they are.
Start in shadow mode with zero live impact. Go live when the numbers make sense. Turn it off any time — Helix is a layer on top of Amazon Connect, not a migration.
No commitment. No disruption. We show you the impact using your own data before anything changes.
Home › Products › Helix
A smarter way to run your Amazon Connect contact center. Better routing. Faster resolution. Happier customers.
Helix connects to your Amazon Connect contact center and helps every call reach the right agent — faster, with less friction, and with better outcomes for your customers and your team.
It works in the background. Your agents, your ACD, your workflows, your reporting — all exactly as they are today. Helix simply makes the routing decisions smarter.
The best way to understand the impact is to see it with your own data. Our shadow-mode analysis shows you what would change before anything goes live.
Request a DemoWhat Helix Delivers
Compliance-safe routing built for regulated financial institutions.
Patient-centered routing with urgency awareness and specialist matching.
Claims triage, policy servicing, and smarter renewal routing.
High-volume routing and intelligent outage and retention handling.
Helix deploys directly inside your own AWS account — so your data never leaves your environment, your security team stays in control, and your compliance requirements are met from day one.
All processing happens inside your own AWS account. No data sent externally. Your IT and security teams retain full oversight.
AWS holds certifications for HIPAA, PCI DSS, SOC 1 & 2, and FedRAMP. Helix aligns with the compliance frameworks your industry requires.
AWS infrastructure is designed for 99.99% uptime. Your contact center optimization is always on, even during peak volumes.
We show you the results using your own call data before you commit to anything.
Home › About Us
A contact center technology company based in Knoxville, Tennessee — focused on making Amazon Connect smarter.
Contact centers handle millions of customer interactions every day. Most of those interactions could be better — shorter, smoother, and more likely to resolve on the first call. That is the problem we built Helix to solve.
We built Helix for organizations that take customer experience seriously — particularly in financial services, where every interaction matters and compliance is non-negotiable. It works within your existing Amazon Connect environment, adding intelligence without adding complexity.
Quantellite is headquartered at 116 Agnes Rd, Suite 200, Knoxville, TN 37919. Our technology is patent pending.
Request a DemoEverything we build is designed to make the customer experience better — faster, more personal, and more likely to resolve on the first call.
We built Helix with the security requirements of regulated industries at the forefront. Your data stays in your environment — always.
We work alongside your team — not as a vendor dropping software, but as a partner invested in your contact center's long-term success.
Reach out and we'll set up a conversation to understand your situation and show you what Helix can do.
Home › Request a Demo
Fill in the form and we'll be in touch within one business day to schedule your session.
No commitment required. We'll show you what Helix can do with your own data first.
We'll be in touch within one business day to schedule your demo.
Quantellite LLC · (865) 204-9200 · contact@quantellite.com